CM Ethics
by Thomas P. Quaranta
Spring Issue 2004
In order to maintain the highest respect in our industry, it is critical that CM’s are ethical in the manner in which they conduct themselves in their business. CMAA’s Code of Ethics encompasses ten points that are worthy of our constant vigilance. Relative to the ten points, here are some thoughts that I outlined in the CMAdvisor as president of CMAA in 2001.
Client Service. To be consistent with the interests of our clients is an overarching objective. We must deliver our services honestly, and yes, deliver the bad news along with the good. So long as we have recommended solutions to a client’s concerns, we will be adding value and building trust. This is what clients pay us for.
Representation of Qualifications. With the quest to win new work, and with perhaps a limitation of resources, there is a great temptation to propose individuals who may not have the skill set necessary to perform specific tasks or services on a particular project. Individuals proposed for and assigned to a project and who do not possess the requisite experience leave bad impressions with clients. When clients see such a practice repeatedly, the CM industry is viewed negatively. Assignment of qualified staff is what a client deserves.
Standards of Practice. We should always be aware of the rules and regulations governing a particular project and locale. As well, CM standards of practice should be employed on all of our projects. If you are unfamiliar with the standards, I suggest you refer to CMAA’s documents that describe them in detail.
Fair Competition. Competing fairly with our colleagues marks us with respect in our profession. One’s reputation rests on being fair and reasonable, and as CM is a closely-knit community, we cannot effort to jeopardize our standing in the business.
Conflicts of Interest. Acting objectively and with integrity is what our clients look for. As we are many times an extension of a client’s staff, having the client’s sole interest in carrying out our services is imperative. Letting clients know early on of potential conflicts, so that such conflicts can be avoided, results in being highly regarded as a CM whose interests are only those of the client.
Fair Compensation. Charging CM fees that are reasonable and commensurate with the services provided and the risks taken is what clients expect. Fair compensation is also a function of fair contract terms and conditions. There is no substitute for a thorough review of a CM contract and in reaching agreement on the expectations of all parties.
Release of Information. As CM’s we many times have access to sensitive information that other project participants do not. Protecting the proprietary interests of our clients is key. It is equally important, however, to properly advise clients when disclosure of certain information is appropriate in the interests of other project stakeholders.
Public Welfare. Upholding the safety, health and welfare of the public in the performance of our professional services is as much the CM’s responsibility as it is for others who participate and contribute to a project’s success. All members of the project team share in preserving the welfare of the public.
Professional Development. Passing on to the next generation of CM’s what we have learned in our career is an obligation we must fulfill. By constantly developing our own knowledge and competency we will be better prepared to serve our clients and carry the good name of CM into the future.
Integrity of the Profession. If we don’t uphold the standards of the CM profession with dignity, CM will fade away. We must stand up for what is right for CM, and promote its benefits. Being an active member of CMAA accomplishes this.
Doing the right thing…this is what our code of ethics tells us. As we all practice CM ethically, the profession will continue to be respected and attract the best talent in the industry.
Thomas
P. Quaranta is Vice President, Program & Construction Management Practice,
with DMJM+HARRIS, Inc. He is a past
president of CMAA nationally (2000-2001) and a past president of the Metro NY/
NJ Chapter (1990-1991).